Frequently Asked Questions
These 20 questions are listed in the frequency by which they are asked
1. Does ON-TIME MEDICAL CARE prescribe or refill controlled substances?
A. No. For a complete list scroll to the bottom of this page.
2. Why does your practice require all patients to wear a mask while in your office?
A. Because we see patients with respiratory conditions, such as:
- Bronchitis
- Pneumonia
- Flu
- Strep Throat
- Respiratory Syncytial Virus
- Common cold
For the well being of our staff and all our patients:
- Masks are not not an option
- They are mandatory
3.Does anyone in the office speak Spanish?
A. No.
4. Are all late appointments really cancelled after 10 minutes?
A. Yes.
- Please read "Policies - Existing Patients: Three strikes = Termination from practice"
5. Does your practice take Self Pay patients?
A. No.
- This policy applies to new and established patients
- The reasons are many
- For a complete explanation call 305-392-04449
6. How long has your Attending Family Physician been practicing medicine?
A. Dr. Coker has been a Physician since June 2000.
7. How long do I have to complete lab work?
A. 90 days.
- These include: Blood Work, X Rays, Scans, MRIs, Ultrasound, CT Scans, etc.
- If not completed in 3 months Patient/Practice relationship is terminated
8. How long do I have to return for follow-up care if my results are ABNORMAL?
A. It depends on the severity:
- If they are URGENT you must be seen the same day
- If they are CONCERNING you have up to 3 weeks
- Refusing to return will terminate Patient/Practice relationship
9. Why was my prescription refill request denied?
A. Because your last physical was more than a year ago.
- If you need them right away call 305-392-0449
- Ask for a next day meds refill visit
10. I need a recommendation (referral / prescription / script / authorization) to see a specialist.
Can Dr. Coker just write me one?
A. No.
- You must schedule an in-office visit.
11. I was terminated for non payment after one year. Can you reconsider?
A. No.
12. Why are NEW patients required to have voicemail, text, and email?
A. Lab results and follow up care can be extremely time sensitive.
- Not having all 3 will disqualify you from becoming a patient
13. Why do patients have to call from the same phone number that is on their medical chart?
A. To make sure your information is not given to someone pretending to be you.
14. Can I give my husband/wife/parent/secretary/significant other full authority over my medical records and to schedule my appointments?
A. No.
- If you are an adult who wants someone else to handle your medical care
- We are not the practice for you
15. Does your practice do "Executive Physicals"?
A. No.
16. My last physical was less than a year ago; can I schedule one with you now?
A. No.
- They must be 365 days apart
- Even if it was done by a different Doctor and with a different insurance
17. I came in for my FREE yearly physical and it got billed as a consultation. Can you resubmit it?
A. No.
- A Physical and a Consultation cannot be done on the same day
- If in the middle of a Physical you start discussing any symptoms
- It stops being a Physical and it turns into a Consultation
- To resubmit it as a Physical would be fraud
18. How do I get my lab results?
A. Go to your app store:
- Download the "MyQuest for Patients" app
19. I have lab work from a different doctor that I want you to review, can you bill this visit as a physical?
A. No.
- A visit to go over labs is a Consultation
- To bill it as a Physical would be fraud
20. Do you have a HIPAA compliant email?
A. Yes.
- Our HIPAA compliant email is office@OnTimeMedicalCare.com
- It is only used to upload medical documents
- It does not provide personal correspondence
- For everything that requires a response call 305-392-0449
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Details for question # 1 From the top
1. Does ON-TIME MEDICAL CARE prescribe or refill controlled substances?
A. No. They include the following:
ADD/ADHD
- Adderall/Amphetamine salts
- Focalin/Dexmethylphenidate
- Ritalin/Concerta/Metadate/Daytrana/Methylphenidate
- Strattera/Atomoxetine
- Vyvanse/Lisdexamfetamine
ANXIETY
- Ativan/Lorezepam
- Klonopin/Clonazepam
- Librium/Chlordiazepoxide
- Restoril/Temazepam
- Valium/Diazepam
- Xanax/Alprazolam
CONTROLLED SLEEP MEDS
- Ambien/Zolpidem
- Belsomra/Suvorexant
- Lunesta/Eszopiclone
- Sonata/Zaleplon
PAIN MEDS
- Codeine
- Demerol
- Dilaudid
- Hydrocodone
- Hydromorphone
- Meperidine
- Morphine
- Oxycodone
- Oxycontin
- Percocet
- Tramadol
- Ultracet
- Ultram
** If you need these meds we advice you to contact a Psychiatrist and/or a Pain Specialist **