Frequently Asked Questions

These 20 questions are listed in the  frequency by which they are asked

1. Does ON-TIME MEDICAL CARE prescribe or refill controlled substances?

A. No.  For a complete list scroll to the bottom of this page.

2. Why does your practice require all patients to wear a mask while in your office?

A. Because we see patients with respiratory conditions, such as:

• Bronchitis
• Pneumonia
• Flu
• Strep Throat 
• Respiratory Syncytial Virus
• Common cold

For the well being of our staff and all our patients: 

• Masks are not not an option
• They are mandatory

3.Does anyone in the office speak Spanish?  

A. No.

4. Are all late appointments really cancelled after 10 minutes?

A. Yes. 

• Please read "Policies - Existing Patients: Three strikes = Termination from practice"

5. How long has your Attending Family Physician been practicing medicine? 

A. Dr. Coker has been a Physician since June 2000.     

6. How long do I have to complete lab work?

A. 90 days.

• These include: Blood Work, X Rays, Scans, MRIs, Ultrasound, CT Scans, etc.
• If not completed in 3 months Patient/Practice relationship is terminated

7. How long do I have to return for follow-up care if my results are ABNORMAL?

A.  It depends on the severity:

• If they are URGENT you must be seen the same day
• If they are CONCERNING you have up to 3 weeks
• Refusing to return will terminate Patient/Practice relationship

8. Why was my prescription refill request denied?

A. Because your last physical was more than a year ago.

• If you need them right away call 305-392-0449 
• Ask for a next day meds refill visit

9. Why does ON-TIME MEDICAL CARE only accept patients between the ages of 18 to 64?

A. For the following reasons:

• We are an Adult Medicine Practice
• Not a Pediatric or a Geriatric facility
• In addition we do not accept Children's Insurances
• Our office is also not certified to see Medicare Supplemental insurances
• On your 65th birthday we will forward you all your medical records

10. I was terminated for non payment after one year. Can you reconsider?

A. No. 

11. Why are NEW patients required to have voicemail, text, and email?

A. Lab results and follow up care can be extremely time sensitive. 

• Not having all 3 will disqualify you from becoming our patient

12. Why do patients have to call from the same phone number that is on their medical chart?

A. To make sure your information is not given to someone pretending to be you.

13. Can I give my husband/wife/parent/significant other full authority over my medical records and to schedule my appointments?

A. No. 

• If you are an adult who wants someone else to handle your medical care
• We are not the practice for you

14. Does your practice do "Executive Physicals"?

A. No. 

15. My last physical was less than a year ago; can I schedule one with you now?

A. No. 

• They must be 365 days apart 

16. I came in for my FREE yearly physical and it got billed as a consultation. Can you resubmit it?

A. No. 

• A Physical and a Consultation cannot be done on the same day
• If in the middle of a Physical you start discussing any symptoms
• It stops being a Physical and it turns into a Consultation
• To resubmit it as a Physical would be fraud

17. How do I get my lab results?

A. Follow these steps: 

• Download the "MyQuest for Patients" on the app store in your phone
• The lab will post your results as soon as they become available
• If they are ABNORMAL you must schedule a follow-up visit

18. I have lab work from a different doctor that I want you to review, can you bill this visit as a physical?

A. No. 

• A visit to go over labs is a Consultation
• To bill it as a Physical would be fraud

19. Does your practice personally recommend specialists?

A. No. 

20. Do you have a HIPAA compliant email?

A. Yes.

• Our HIPAA compliant email is office@OnTimeMedicalCare.com
• It is only used to upload medical documents
• It does not provide personal correspondence
• For everything that requires a response call 305-392-0449

------

Details for question # 1 From the top

1. Does ON-TIME MEDICAL CARE prescribe or refill controlled substances?

A. No.  They include the following:  

ADD/ADHD 

• Ritalin/Concerta/Metadate/Daytrana/Methylphenidate 
• Adderall/Amphetamine salts 
• Focalin/Dexmethylphenidate 
• Vyvanse/Lisdexamfetamine 
• Strattera/Atomoxetine 

ANXIETY 

• Xanax/Alprazolam 
• Klonopin/Clonazepam 
• Valium/Diazepam 
• Ativan/Lorezepam 
• Restoril/Temazepam 
• Librium/Chlordiazepoxide 

CONTROLLED SLEEP MEDS 

• Ambien/Zolpidem 
• Lunesta/Eszopiclone 
• Belsomra/Suvorexant 
• Sonata/Zaleplon 

PAIN MEDS 

• Oxycodone 
• Oxycontin 
• Hydrocodone 
• Hydromorphone 
• Codeine 
• Tramadol 
• Ultram 
• Ultracet 
• Percocet 
• Morphine 
• Demerol 
• Meperidine 
• Dilaudid  

** If you need these meds we advice you to contact a Psychiatrist and/or a Pain Specialist **