OFFICE Policies
Late Policy
- Late visits are cancelled after 10 minutes - No exceptions
Face Mask Policy
We see patients with contagious conditions.
Such as:
- Adeno viruses
- Bronchitis
- Colds
- Corona viruses
- Coughs
- Flu
- Pneumonia
- Rhino viruses
- Strep Throat
- Respiratory Syncytial Virus
For your own safety wearing a mask,
provided by our office, is mandatory.
Cancelling / Rescheduling / No Show
- Minimum 2 days notice
- New patients:
- Cancelling your first visit (1 day before) will preclude you from becoming our patient
- Exisiting patients:
- Three cancellations (1 day before) will terminate patient/practice relationship
Online Registration / Medical History
- We run on time because "paperwork" is done prior to your visit
- Before every visit you will receive a link to be completed by 3 p.m.
- Failure to complete it on time will cancel your visit
- New patients:
- Not completing your FIRST registration (after 3 text reminders) will preclude you from becoming our patient
New Patients: Reasons that will prevent you from becoming a patient
- Hanging up the phone, using profanity, being confrontational and/or entitled
- Full or inactive voicemail
- Name on your ID and insurance card do not match
- Already having a PCP (Primary Care Physician)
- Despite of what your insurance tells you, you can only have 1 PCP
Existing Patients: 3 strikes = Termination from practice
- Full or Inactive Voicemail
- Not complying to our Cancelling / Rescheduling / No Show policy
- Three cumulative violations = Termination
Immediate termination of established patients
- Hanging up the phone, using profanity, being confrontational
- Refusing or waiting longer than 3 months to do labs
- Refusing follow-up care due to abnormal results
* For a complete overview of our practice, click on "FAQ"
Financial Responsibility
- Copayment & Deductible apply to almost all visits
- Except: Yearly Physicals & "Well Woman Exams"
- Physicals must be 365 days apart
- If your yearly deductible has not been met
- Your out of pocket cost can range between $0 and $200
- Call your insurance for details
- Be sure to get a reference number and the name of the agent
Financial Responsibility After 90 Days
- Insurances have 90 days to pay for your visit
- If there is still a balance after 3 months
- You need to place a deposit for that amount
- Reimbursements to you are made when your insurance pays
- If after 6 months no one has made a payment
- Your account is sent to collections
- Patient / Doctor relationship is then terminated